The CFA Institute has developed a Statement of Investor Rights. It advises buyers of financial services of the kind of conduct they are entitled to expect and deserve from their wealth managers. WDS commits to the ten core, ethical principles and we fully abide by them in the way we engage with our clients: objectively, openly and fairly.
If you have a complaint… We encourage you to contact us quickly if you ever experience a problem or have a concern about your dealings with WDS, our staff or agents. Our internal complaints-handling process is headed by Stephen Watson, Chief Compliance Officer, and WDS will do all we can to handle your concern promptly and effectively.
WDS is a member of the Portfolio Management Association of Canada (PMAC) that requires a higher standard of knowledge, experience, responsibility and reporting. We annually affirm our commitment to undertake and perform our responsibilities with integrity, critical to maintaining investors’ confidence.
In the event we cannot resolve the matter to your satisfaction through our internal process, you have the right to escalate an unresolved complaint or dispute. WDS participates in the dispute resolution services offered by the Ombudsman for Banking Services and Investments (OBSI). OBSI services are free to investors.